• Houston
  • Anywhere

The Desktop Support Coordinator is a Houston-based full-time position responsible for providing first-level technical support to internal end-users via phone, e-mail, or in-person through a ticketing system. These duties include but are not limited to simple to complex hardware and software support issues where excellent troubleshooting abilities are required. The Desktop Support Coordinator needs the ability to make independent decisions related to software, hardware, or other entry to mid-level IT issues while working closely within a team to help provide excellent customer support. Some additional duties include onboarding new hires, assisting in IT projects, documenting procedures, and maintaining inventory.

Requirements:

  • 1 to 2 years of relevant experience with supporting operating systems, applications, desktops, and servers is preferred
  • A Bachelor’s degree in computer science, business, related discipline, or related experience in lieu of education
  • Strong organizational skills and attention to detail
  • Strong communication and teamwork skills
  • Ability to multi-task and prioritize workflows with ease and professionalism
  • Ability to meet established deadlines as well as ensure that work is complete and accurate
  • Experience with an IT ticketing system is preferred
  • Certifications or experience in relevant technologies such as Windows 10, Microsoft Active Directory, Citrix Virtual Apps, Microsoft Office 365, and VMWare are preferred

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